Dash Cam Troubleshooting Policy 

updated 15/04/2026

Before requesting a technician to attend and diagnose your dash cam, please ensure the following basic troubleshooting steps have been completed:

• Connect the camera using the cigarette socket power cord supplied to rule out any potential hardwiring issues.

• Remove and/or replace the memory card, as faulty or incompatible cards can cause malfunctions.

• Restart the unit and check if the issue persists.

Please note that connection-related issues are extremely rare, as all installations are completed with maximum care using high-quality, permanent connection methods (such as fuse taps and soldered wiring). A function was tested also performed with the customer during handover.

If the issue continues after completing the above steps, the unit may be faulty and you should contact the manufacturer (DriveVision or others) to enquire about warranty support.

Important:

Always happy to help but if a technician is dispatched and the issue is found to be a faulty product (especially the ones not supplied by us) rather than an installation issue, a service call fee may apply.