Privacy Policy
Last updated: March 15, 2026
INTRODUCTION
Positive Terminal (ABN 73 217 159 824) operates this website, store, and related services (the “Services”) to provide customers with automotive products, installations, and support services. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services, place an order, or interact with us. By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs the handling of personal information.
PERSONAL INFORMATION WE COLLECT
Personal information means information that identifies you or could reasonably be linked to you. We may collect personal information including your name, billing and shipping address, phone number, email address, payment details, transaction records, account login details, preferences, products viewed or purchased, order history, returns and exchanges, enquiries, booking details, service requests, and communications with us. Where relevant to our services, we may also collect vehicle-related information such as make, model, year, VIN, registration number, and installation details. We may also collect device and usage information such as IP address, browser type, device type, and how you interact with our website. Payments are processed through secure third-party providers and we do not store full credit card details.
HOW WE COLLECT INFORMATION
We collect personal information directly from you when you place an order, request services, create an account, or contact us. We may also collect information automatically through your use of our website, including through cookies and similar technologies. In addition, we may receive information from service providers such as website hosting platforms, payment processors, shipping providers, and analytics services.
HOW WE USE YOUR INFORMATION
We use your personal information to process orders and payments, deliver products and services, perform installations, manage accounts and bookings, provide customer support, communicate updates and confirmations, improve our services, detect fraudulent activity, maintain security, and comply with legal obligations. Where permitted by law, we may also send marketing communications. You may opt out of marketing communications at any time.
DISCLOSURE OF INFORMATION
We may disclose personal information to third parties where necessary to operate our business. This includes payment processors, hosting providers, IT and analytics services, shipping and logistics providers, and business partners or suppliers where required to fulfil orders or services. We may also disclose information where required by law or to protect our legal rights. We do not sell personal information.
THIRD-PARTY SERVICES
Our Services may contain links to third-party websites or tools. Positive Terminal is not responsible for the privacy practices of third-party services and you should review their policies before providing personal information.
DATA SECURITY AND RETENTION
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. However, no system is completely secure and we cannot guarantee absolute security. We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
YOUR RIGHTS
Depending on applicable laws, you may have the right to access, correct, or request deletion of your personal information, or request a copy of your data. You may also opt out of marketing communications at any time. Requests can be made by contacting us using the details below, and we may require verification of your identity before processing such requests.
CHILDREN
Our Services are not intended for individuals under 16 years of age and we do not knowingly collect personal information from children.
INTERNATIONAL DATA TRANSFERS
Your personal information may be stored or processed outside Australia where our service providers operate. Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updated versions will be published with a revised “Last updated” date.
CONTACT
If you have any questions about this Privacy Policy or your personal information, please contact:
Positive Terminal
ABN 73 217 159 824
83 Roscoe Street, Holland Park QLD 4121
Australia
Email: connect@positiveterminal.au