Vhedia products Troubleshooting Policy 

updated 08/05/2026

Before requesting a technician to attend and diagnose your Vhedia products, please ensure the following basic troubleshooting steps have been completed:

• Make sure you didn't change any setting or replaced your phone

• Restart or/and reset the unit and check if the issue persists.

Please note that connection-related issues are extremely rare, as all installations are completed with maximum care using high-quality, permanent connection methods (such as fuse taps and soldered wiring). A function was tested also performed with the customer during handover.

If the issue continues after completing the above steps, the unit may be faulty and you should contact the manufacturer (Vhedia or others) to enquire about warranty support.

Important:

Always happy to help but if a technician is dispatched and the issue is found to be a faulty product (especially the ones not supplied by us) rather than an installation issue, a service call fee may apply.