Contact us

Have a question or need a quote? We're here to help !

Tell us a little about your vehicle and what you're looking for. Please provide as much detail as possible, including your vehicle make, model, year, location and specific requirements, so we can recommend the best solution.

The more details you share, the faster we can assist you with the right products, services or installation options.

Phone Number *

Name *

Email *

Company (if business) :

Location / suburb *where the work has to be performed.

Subject (selection)

Vehicle type / year

Type of service

Scope / Message *

Need it done by

Email To

T&Cs *

I authorize Positive Terminal to process my inquiry, I read and I agree to the Positive Terminal [Terms & Conditions] and [Privacy Policy].

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Frequently asked questions

Here are some common questions about our contact form.

What happens after I submit the contact form?

Once we receive your enquiry, our team will review your request and respond as soon as possible.

Enquiries referred by our trusted partners, including Autowatch Ghost, Vhedia and VIOFO, receive priority attention.

As a small but busy team, we handle all other enquiries in the order received. Response times may vary depending on our workload.

To help us assist you faster, please include your vehicle details, location and a clear description of your requirements.

We appreciate your patience and look forward to helping you!

What should I do if I haven't received a response after a few days?

If you haven't heard back from us after a few days, feel free to submit another enquiry or follow up by text message.

We're a small team with a busy schedule, so we appreciate your patience.

Our contact form remains the best way to reach us, as it helps us organise, track and prioritise enquiries more efficiently.

What happens after I receive a response from Positive Terminal?

Depending on your enquiry, we may ask a few additional questions to better understand your needs. If everything is clear, we'll provide a quote by email, either directly in our response or as a separate quotation. We may also contact you by text message or phone.

Once you approve our quote, we'll arrange a suitable appointment and come to your location to complete the installation or service.

After the job is completed, we'll issue an invoice or provide a dedicated payment link through our website.

For larger jobs, an upfront deposit may be required. This will always be discussed and agreed upon before we proceed.

Our goal is to make the entire process simple, transparent and convenient, from your first enquiry to the completed installation.